Terms of service

OVERVIEW
Welcome to Twelve Collective! The terms "we", "us", and "our" refer to Twelve Collective. Twelve Collective operates this store and website to provide you, the customer, with a curated shopping experience (the "Services"). Twelve Collective is powered by Shopify, which enables us to provide the Services to you. By accessing our site and purchasing from Twelve Collective, you agree to our terms and conditions.

We reserve the right to update, modify, or discontinue any product or service at any time.

SECTION 1 - ACCESS AND ACCOUNT
To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current, and complete, and that you have all necessary rights to provide this information.
You are responsible for maintaining the security of your account credentials and all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We make every effort to provide an accurate representation of our products. However, please note that colors or product appearance may differ from how they appear on your screen due to device settings. We do not warrant that the appearance or quality of products will meet your expectations.
All product descriptions are subject to change at any time. We reserve the right to discontinue products and may limit quantities on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Twelve Collective reserves the right to accept or decline your order for any reason. Your order is not accepted until Twelve Collective confirms acceptance. We must receive and process your payment before your order is accepted. Orders are subject to return or exchange in accordance with our Refund Policy.
Your purchases are for personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time of your order. Unless stated otherwise, prices do not include taxes, shipping, or import charges.
You agree to provide current, complete, and accurate purchase, payment, and account information. You represent and warrant that the credit card information you provide is true, and you are authorized to use it for purchases.

SECTION 5 - SHIPPING AND DELIVERY
Orders are processed within 2-4 business days. Domestic shipping typically takes 3-7 business days, while international orders may take longer depending on location and customs clearance. Once your order ships, you’ll receive a confirmation email with tracking details.
We are not responsible for lost or delayed parcels once they’ve been handed to the carrier, but we’ll assist you as best as we can. For shipping-related concerns, contact us at contact@twelvecollective.com.au

SECTION 6 - INTELLECTUAL PROPERTY
All content, designs, and trademarks on this site are owned by Twelve Collective and may not be copied or reused without written permission. Unauthorized use of our intellectual property may violate copyright, trademark, and other laws.

SECTION 7 - FEEDBACK
If you submit feedback or suggestions, you grant Twelve Collective a perpetual, worldwide, sublicensable, royalty-free license to use, modify, publish, and display such Feedback. We are not obligated to maintain or respond to your feedback.

SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content or accuracy of these websites. If you access these third-party sites, you do so at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Twelve Collective is powered by Shopify. Any purchases made on our site are between you and Twelve Collective directly. Shopify is not responsible for any transactions between you and Twelve Collective.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed [here]. By using our Services, you acknowledge that you have read and agree to these policies.

SECTION 11 - DISCLAIMER OF WARRANTIES
The Services and products are provided "as is" and "as available". We do not guarantee that the Services will be uninterrupted, error-free, or secure. We disclaim all warranties, express or implied, including those of merchantability and fitness for a particular purpose.

SECTION 12 - LIMITATION OF LIABILITY
Twelve Collective, its affiliates, partners, and Shopify are not liable for any indirect, incidental, special, or consequential damages arising from the use of the Services, including product use, loss of data, or damages resulting from errors or omissions in content.

SECTION 13 - INDEMNIFICATION
You agree to indemnify and hold harmless Twelve Collective and its affiliates from any claims, damages, liabilities, or losses arising from your use of the Services or breach of these Terms.

SECTION 14 - TERMINATION
Twelve Collective may terminate or suspend your access to the Services at any time for any reason. You will remain liable for any amounts due up until the date of termination.

SECTION 15 - SEVERABILITY
If any provision of these Terms is found to be unenforceable, it will be severed from these Terms, and the remainder of the Terms will continue in effect.

SECTION 16 - GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where Twelve Collective is headquartered. You consent to personal jurisdiction in those courts.

SECTION 17 - CHANGES TO TERMS OF SERVICE
We may update these Terms at any time. Changes will be posted on this page, and the "Last updated" date will reflect when the most recent changes occurred. Your continued use of the Services constitutes acceptance of those changes.

SECTION 18 - CONTACT INFORMATION
For any questions regarding these Terms of Service, please contact us at contact@twelvecollective.com.au