Get in Touch

At Twelve Collective, we’re here to help you stay on track — in and out of the gym.
Whether you have a question about your order, need product support, or just
want to connect with our team, we’d love to hear from you.

Contact Information:

Email: contact@twelvecollective.com.au

Response Time: We aim to respond within 24–48 hours, Monday to Friday.

Privacy Policy

At Twelve Collective, we respect your privacy and are committed to protecting your personal information.

We only collect the data necessary to process your orders, enhance your
shopping experience, and communicate updates about our products and community.

We never sell or share your data with third parties outside our trusted service
providers.

You can request access to, update, or delete your information at any time by
contacting us at contact@twelvecollective.com.au.

Refund Policy

We want you to love your Twelve Collective gear.

If you’re not completely satisfied, you may return eligible items within 30
days of delivery for a refund or exchange, provided they are unused,
unwashed, and in original packaging.

Non-refundable items:

Digital products (eBooks,
downloads)

Sale or clearance items

To start a return, email us at contact@twelvecollective.com.au with your order
number.

Once approved, we’ll provide the return instructions.

Terms of Service

By accessing our site and purchasing from Twelve Collective, you agree
to our terms and conditions.

We reserve the right to update, modify, or discontinue any product or service
at any time.

 All content, designs, and trademarks on this site are owned by Twelve Collective
and may not be copied or reused without written permission.

Use our products responsibly and in accordance with fitness best practices. Twelve
Collective is not liable for any misuse or injury resulting from product use.

Shipping Policy

Orders are processed within 2–4 business days.

Domestic shipping typically takes 3–7 business days, while
international orders may take longer depending on location and customs
clearance.

Once your order ships, you’ll receive a confirmation email with tracking details.

We’re not responsible for lost or delayed parcels once they’ve been handed to
the carrier, but we’ll always do our best to assist.

For any shipping-related concerns, contact us at contact@twelvecollective.com.au.