Shipping policy

Orders are processed within 2–4 business days.
Domestic shipping typically takes 3–7 business days, while international orders may take longer depending on location and customs clearance.

Once your order ships, you’ll receive a confirmation email with tracking details.
We’re not responsible for lost or delayed parcels once they’ve been handed to the carrier, but we’ll always do our best to assist.

For any shipping-related concerns, contact us at contact@twelvecollective.com.au