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ORDERS & SHIPPING
Orders are processed within 2–4 business days. Domestic shipping within Australia typically takes 3–7 business days, while international orders may take 7–14 business days, depending on your location and customs processing.
Once your order ships, you’ll receive a confirmation email with your tracking link.
You can also log in to your account to view your current order status.
Yes, we do. Shipping rates and delivery times vary by region and will be calculated
at checkout.
RETURNS & REFUNDS
We accept returns within 30 days of delivery for unused, unwashed items in their original packaging. To start a return, contact us at contact@twelvecollective.com.au with your order number.
Unfortunately, digital downloads are non refundable once delivered due to their
instant-access nature.
Please email us within 7 days of delivery with your order number and a photo of the damaged item. We’ll make it right as quickly as possible.
PRODUCT INFORMATION
Rinse immediately after use and wash with warm soapy water. All Twelve Collective
shakers are BPA-free, odor-resistant, and easy to clean — just avoid prolonged exposure to high heat.
Absolutely. Machine wash cold and tumble dry low for best results. Avoid fabric softeners to maintain absorbency.
Yes — we’re committed to sustainability. Our bottles and towels are designed with
durable, long-lasting materials that reduce waste and environmental impact.
EBOOKS & DIGITAL DOWNLOADS
Once your payment is confirmed, you’ll receive an instant download link via email. You can also access your downloads through your Twelve Collective account under “My Orders.
Yes, all eBooks are delivered in PDF format, compatible with phones,
tablets, and computers.
100%. The Twelve Collective eBooks are designed for all levels, with scalable
approaches that let you progress at your own pace while maintaining structure and accountability.
GENERAL
You can reach us anytime at contact@twelvecollective.com.au. Our team
typically responds within 24–48 hours (Monday–Friday).
We’re proudly based in Australia, serving a global community of athletes,
creators, and everyday individuals committed to progress.