Cart
0
You may also like
Orders & Shipping
Below are some of are common questions about orders
How long does shipping take?
Orders are processed within 2–4 business days. Domestic shipping within Australia typically takes 3–7 business days, while international orders may take 7–14 business days, depending on your location and customs processing.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking link. You can also log in to your account to view your current order status.
Do you ship internationally?
Yes, we do. Shipping rates and delivery times vary by region and will be calculated at checkout.
RETURNS & REFUNDS
Below are some common questions about shipping, returns, and exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused, unwashed items in their original packaging. To start a return, contact us at contact@twelvecollective.com.au with your order number.
Can I return digital products like eBooks?
Unfortunately, digital downloads are non refundable once delivered due to their instant-access nature.
My item arrived damaged — what do I do?
Please email us within 7 days of delivery with your order number and a photo of the damaged item. We’ll make it right as quickly as possible.
PRODUCT INFORMATION
Below are some common questions about Products
How do I clean my shaker bottle?
Rinse immediately after use and wash with warm soapy water. All Twelve Collective shakers are BPA-free, odor-resistant, and easy to clean — just avoid prolonged exposure to high heat.
Can the gym towel be machine washed?
Absolutely. Machine wash cold and tumble dry low for best results. Avoid fabric softeners to maintain absorbency.
Are your products eco-friendly?
Yes — we’re committed to sustainability. Our bottles and towels are designed with durable, long-lasting materials that reduce waste and environmental impact.
EBOOKS & DIGITAL DOWNLOADS
Below are some common questions about Ebooks & Digital Downloads
How do I access my eBooks after purchase?
Once your payment is confirmed, you’ll receive an instant download link via email. You can also access your downloads through your Twelve Collective account under “My Orders.
Can I read the eBooks on my phone or tablet?
Yes, all eBooks are delivered in PDF format, compatible with phones, tablets, and computers.
Are the training and mindset programs suitable for beginners?
100%. The Twelve Collective eBooks are designed for all levels, with scalable approaches that let you progress at your own pace while maintaining structure and accountability.
GENERAL
Below are some general questions
How can I contact Twelve Collective?
You can reach us anytime at contact@twelvecollective.com.au. Our team typically responds within 24–48 hours (Monday–Friday).
Where is Twelve Collective based?
We’re proudly based in Australia, serving a global community of athletes, creators, and everyday individuals committed to progress.