At Twelve Collective, we respect your privacy and are committed to protecting your personal information. We only collect the data necessary to process your orders, enhance your shopping experience, and communicate updates about our products and community. We never sell or share your data with third parties outside our trusted service providers.

By using and accessing our store and website, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information:

• Contact details: including your name, address, billing address, shipping address, phone number, and email address.

• Financial information: including credit card, debit card, and payment details.

• Account information: including your username, password, and account settings.

• Transaction information: including your purchase, return, exchange, and cancellation details.

• Device information: including information about your device, browser, or network connection.

• Usage information: including how you interact with the services, products, and website.

How We Collect Your Personal Information

• Directly from you: When you create an account, communicate with us, or use our Services.

• Automatically: Through your use of the Services, your device, and cookies.

• From service providers: When we engage them for services such as IT management, payment processing, and fulfillment.

• From partners: Including third parties who may share information with us.

How We Use Your Personal Information

We use personal information for the following purposes:

• Provide, tailor, and improve services: To process your orders, payments, fulfill orders, send notifications, and improve your shopping experience.

• Marketing and advertising: To send promotional emails, texts, and advertisements, based on your preferences.

• Security and fraud prevention: To ensure a secure shopping experience and protect against fraudulent activity.

• Communications: To provide customer support and respond to inquiries.

• Legal reasons: To comply with applicable laws and respond to legal requests.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• Service providers: Such as payment processors, customer support, and shipping partners.

• Partners: For marketing, advertising, and related purposes.

• Business transactions: In the event of mergers, acquisitions, or bankruptcies.

• Legal compliance: When required to do so by law.

Security and Retention of Your Information

While we take steps to secure your personal information, no security system is perfect. We recommend you avoid sending sensitive information through unsecured channels. We will retain your information as long as needed to provide services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights over your personal information:

• Right to access: You may request access to the personal information we hold about you.

• Right to delete: You may request deletion of your personal information.

• Right to correct: You may request correction of inaccurate information.

• Right to portability: You may request a copy of your personal information in a transferable format.

• Communication preferences: You can opt out of marketing communications.

Third Party Websites and Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the "Last updated" date will be revised.

Contact

For any questions or concerns regarding your privacy, or to exercise your rights, please contact us at contact@twelvecollective.com.au